Avoca
What it is
Avoca makes AI front-office software for service businesses. Its website describes always-on AI agents that answer calls, texts and web chats and book jobs around the clock, multi-channel SMS and call campaigns that follow up on leads and re-engage past customers, and a coaching product that scores every call and flags missed opportunities for managers. Avoca lists HVAC, plumbing, electrical and roofing among the industries it serves and describes itself as a ServiceTitan certified app.
Description based on avoca.ai, checked Oct 19, 2026. Features and pricing change, so check the vendor's site for current details.
Listed because contractors in our entries used it. Not an endorsement. Commissions and sponsorships never change which tools or entries are listed or their order. Read our disclosure.
Use cases with Avoca (5)
Answer every call 24/7 and score every CSR call with AI
Rescue Air & Plumbing
Rescue Air & Plumbing in Dallas-Fort Worth estimated that each missed call cost it about $250. It put an AI CSR on all inbound calls (pulling caller info, checking tech schedules and booking into the CRM) and uses an AI coaching tool that scores every call so CSRs get feedback on each one instead of a sample. The case study credits the coaching program with two agents being promoted.
Consolidate four front-office vendors into one AI system
Brody Pennell Heating & Air
Los Angeles HVAC company Brody Pennell (200+ employees) replaced four separate front-office vendors in 2025 with one AI platform covering voice, web chat and scheduling, speed-to-lead on social leads, outbound text/direct-mail campaigns, estimate follow-ups and membership renewals. According to Avoca, the booking rate rose from 65-70% to 90%, Facebook/Meta lead conversion went from about 15% to 25%, and the call-center manager got back roughly three hours a day of manual call review.
Replace an after-hours answering service with an AI CSR
Aire Serv of Sevierville
The Aire Serv HVAC franchise in Sevierville, TN swapped its third-party live answering service for Avoca's AI on after-hours calls. The AI follows the brand's call standards, books jobs directly and offers maintenance/subscription plans when relevant. Avoca reports after-hours bookings went from 58 to 208 over the comparison period (a 90% after-hours booking rate) and that 41% of eligible callers signed up for a plan.
Send overflow calls to an AI agent instead of a hold queue
My Plumber Plus
My Plumber Plus, a large residential plumbing and HVAC company (about $129M revenue and 356 employees per the case study), used to push overflow calls to a third-party service with long holds. It now routes overflow to Avoca's AI Responder, which picks up within seconds and books jobs. Avoca reports zero hold time for overflow callers, 1,000+ calls handled since launch, and a 17% higher booking rate than the old overflow process.
Use AI for speed-to-lead and estimate follow-up, not just phones
HL Bowman
Pennsylvania HVAC and plumbing company HL Bowman had marketing generating more demand than the office could catch. It deployed four AI pieces together: 24/7 inbound call answering, instant replies to new web inquiries, outbound follow-up on missed calls and unconverted estimates, and automated scheduling. Avoca reports a 100% call answer rate, cost per conversion falling from $350 to $215, and 70% year-over-year revenue growth (which the vendor attributes to better capture and conversion across the funnel).