A plumbing company owner who also builds software for the trades listed the AI workflows running in his shop: email triage, job booking by text and email (he still doesn't trust voice agents), truck and warehouse restocking, fleet maintenance reminders, reviewing sold-job notes for missed opportunities, drafting quotes from tech notes and photos, job routing, review requests and missed-call texting. In replies he says job booking saves the most time, and that quotes over $5K, price negotiation and truck restock orders over $1K still go to a human.
Richard and Felicia Flournoy opened Deep Dive Plumbing in Cartersville, GA in June 2025 and added ServiceTitan's AI layer that September. After the AI started balancing technicians' schedules, techs worked 8% fewer hours while earning 20% more. Richard says $10,000 of revenue now takes a tech 30 hours instead of 55, and revenue per hour worked went from $180 to $325, with seven technicians in the first year.
Owner Lawrence (Brook) Riley in Northern Nevada put AI voice agents and automated dispatch on his phones in 2025. On the Sunday before Christmas, with nobody working, the AI agent answered a no-heat call, scheduled it for the next morning and dispatched a tech, who closed a $1,060 ticket. Riley says his call-booking rate went from well under 50% to consistently over 80%, and ServiceTitan reports 19% revenue growth and a 170% increase in average deal size.
During a heat wave, a Gulfshore Air (Niceville, FL) customer with a freezing unit called and reached "Finn," the company's AI virtual agent. Finn booked same-day service based on real-time capacity, the job was tagged as a Google LSA lead with a membership opportunity, AI dispatch picked a tech by skills and predicted job value, and the tech sold a $1,185 job. Gulfshore reports $370,000 in added revenue over 30 days from automated marketing campaigns and a $150 higher average ticket. CNN separately reported that its techs use AI to pull up technical info instead of digging through 60-page manuals.
Florida's Del-Air (eight locations, 220+ technicians) put AI on dispatch first. Within three months it centralized dispatch at one office and went from 22 dispatchers to 10, with about 90% of call assignments now made automatically. It then made AI the first touch on all inbound calls: in May the AI handled 16,000 calls and resolved 74% of them without a person.
Pennsylvania HVAC and plumbing company HL Bowman had marketing generating more demand than the office could catch. It deployed four AI pieces together: 24/7 inbound call answering, instant replies to new web inquiries, outbound follow-up on missed calls and unconverted estimates, and automated scheduling. Avoca reports a 100% call answer rate, cost per conversion falling from $350 to $215, and 70% year-over-year revenue growth (which the vendor attributes to better capture and conversion across the funnel).