Replace an after-hours answering service with an AI CSR
Aire Serv of Sevierville
What they did with AI
The Aire Serv HVAC franchise in Sevierville, TN swapped its third-party live answering service for Avoca's AI on after-hours calls. The AI follows the brand's call standards, books jobs directly and offers maintenance/subscription plans when relevant. Avoca reports after-hours bookings went from 58 to 208 over the comparison period (a 90% after-hours booking rate) and that 41% of eligible callers signed up for a plan.
Results above are as reported by the vendor or company in the source and haven't been independently audited by this site. Listing a tool is not an endorsement, and nobody paid for this entry.
Related use cases
Let an AI voice agent book and dispatch a Sunday-night furnace call
Riley Plumbing Heating & Air
Owner Lawrence (Brook) Riley in Northern Nevada put AI voice agents and automated dispatch on his phones in 2025. On the Sunday before Christmas, with nobody working, the AI agent answered a no-heat call, scheduled it for the next morning and dispatched a tech, who closed a $1,060 ticket. Riley says his call-booking rate went from well under 50% to consistently over 80%, and ServiceTitan reports 19% revenue growth and a 170% increase in average deal size.
Move AI from overflow to front-line call answering, step by step
High Ground Service Pros
High Ground (about 150 employees across NJ, NH and ME) started with AI only on overflow and after-hours calls in place of voicemail. It then moved AI to the front line one day a week, then two, then all five, with warm transfers to CSRs for escalations. The company reports AI now handles 75% of inbound calls, the abandon rate fell from 10% to 2%, AI books 81% of bookable calls, $250K-$300K a year in CSR costs were avoided without layoffs, and outbound SMS campaigns bring in $100K-$250K a month.
Run a job end-to-end with AI, from first call to dispatch
Gulfshore Air Conditioning & Heating
During a heat wave, a Gulfshore Air (Niceville, FL) customer with a freezing unit called and reached "Finn," the company's AI virtual agent. Finn booked same-day service based on real-time capacity, the job was tagged as a Google LSA lead with a membership opportunity, AI dispatch picked a tech by skills and predicted job value, and the tech sold a $1,185 job. Gulfshore reports $370,000 in added revenue over 30 days from automated marketing campaigns and a $150 higher average ticket. CNN separately reported that its techs use AI to pull up technical info instead of digging through 60-page manuals.