Let AI balance technician schedules across the board
Deep Dive Plumbing
What they did with AI
Richard and Felicia Flournoy opened Deep Dive Plumbing in Cartersville, GA in June 2025 and added ServiceTitan's AI layer that September. After the AI started balancing technicians' schedules, techs worked 8% fewer hours while earning 20% more. Richard says $10,000 of revenue now takes a tech 30 hours instead of 55, and revenue per hour worked went from $180 to $325, with seven technicians in the first year.
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Related use cases
Automate a plumbing shop's back office with AI agents, but keep humans on big quotes
Jon O'Neill (@HouseHackerJon)
A plumbing company owner who also builds software for the trades listed the AI workflows running in his shop: email triage, job booking by text and email (he still doesn't trust voice agents), truck and warehouse restocking, fleet maintenance reminders, reviewing sold-job notes for missed opportunities, drafting quotes from tech notes and photos, job routing, review requests and missed-call texting. In replies he says job booking saves the most time, and that quotes over $5K, price negotiation and truck restock orders over $1K still go to a human.
Let an AI voice agent book and dispatch a Sunday-night furnace call
Riley Plumbing Heating & Air
Owner Lawrence (Brook) Riley in Northern Nevada put AI voice agents and automated dispatch on his phones in 2025. On the Sunday before Christmas, with nobody working, the AI agent answered a no-heat call, scheduled it for the next morning and dispatched a tech, who closed a $1,060 ticket. Riley says his call-booking rate went from well under 50% to consistently over 80%, and ServiceTitan reports 19% revenue growth and a 170% increase in average deal size.
Centralize multi-location dispatch with AI auto-assignment
Del-Air
Florida's Del-Air (eight locations, 220+ technicians) put AI on dispatch first. Within three months it centralized dispatch at one office and went from 22 dispatchers to 10, with about 90% of call assignments now made automatically. It then made AI the first touch on all inbound calls: in May the AI handled 16,000 calls and resolved 74% of them without a person.