ServiceTitan
What it is
ServiceTitan is all-in-one business software for residential and commercial trade contractors. Its website lists proposal building, job costing, CRM, reporting, service agreements and accounting. The entries on this site cover its AI features, including an AI virtual agent that answers calls and books jobs, AI-assisted scheduling and dispatch, and automated marketing campaigns, as described in ServiceTitan's own customer stories.
Description based on servicetitan.com, checked Oct 19, 2026. Features and pricing change, so check the vendor's site for current details.
Listed because contractors in our entries used it. Not an endorsement. Commissions and sponsorships never change which tools or entries are listed or their order. Read our disclosure.
Use cases with ServiceTitan (5)
Let AI balance technician schedules across the board
Deep Dive Plumbing
Richard and Felicia Flournoy opened Deep Dive Plumbing in Cartersville, GA in June 2025 and added ServiceTitan's AI layer that September. After the AI started balancing technicians' schedules, techs worked 8% fewer hours while earning 20% more. Richard says $10,000 of revenue now takes a tech 30 hours instead of 55, and revenue per hour worked went from $180 to $325, with seven technicians in the first year.
Let an AI voice agent book and dispatch a Sunday-night furnace call
Riley Plumbing Heating & Air
Owner Lawrence (Brook) Riley in Northern Nevada put AI voice agents and automated dispatch on his phones in 2025. On the Sunday before Christmas, with nobody working, the AI agent answered a no-heat call, scheduled it for the next morning and dispatched a tech, who closed a $1,060 ticket. Riley says his call-booking rate went from well under 50% to consistently over 80%, and ServiceTitan reports 19% revenue growth and a 170% increase in average deal size.
Move AI from overflow to front-line call answering, step by step
High Ground Service Pros
High Ground (about 150 employees across NJ, NH and ME) started with AI only on overflow and after-hours calls in place of voicemail. It then moved AI to the front line one day a week, then two, then all five, with warm transfers to CSRs for escalations. The company reports AI now handles 75% of inbound calls, the abandon rate fell from 10% to 2%, AI books 81% of bookable calls, $250K-$300K a year in CSR costs were avoided without layoffs, and outbound SMS campaigns bring in $100K-$250K a month.
Run a job end-to-end with AI, from first call to dispatch
Gulfshore Air Conditioning & Heating
During a heat wave, a Gulfshore Air (Niceville, FL) customer with a freezing unit called and reached "Finn," the company's AI virtual agent. Finn booked same-day service based on real-time capacity, the job was tagged as a Google LSA lead with a membership opportunity, AI dispatch picked a tech by skills and predicted job value, and the tech sold a $1,185 job. Gulfshore reports $370,000 in added revenue over 30 days from automated marketing campaigns and a $150 higher average ticket. CNN separately reported that its techs use AI to pull up technical info instead of digging through 60-page manuals.
Recover missed-call revenue with an AI virtual agent
Brothers Plumbing, Heating & Electric
Brothers had call abandon rates near 30%, and callbacks could take 10+ hours. The team set up ServiceTitan's AI Virtual Agent around its real capacity, zones, technician skill sets and job types so it only books what the business can deliver. ServiceTitan reports 600+ jobs booked by the agent, $1.33M in attributed revenue and a 67% drop in the abandon rate (to about 5%). "Since November, we've recovered over a million dollars worth of revenue," says lead systems administrator Tyler Frydenlund.